The Support Agent monitors your helpdesk round the clock, resolving common queries instantly from your knowledge base and escalating complex issues to the right human with full context.
CAPABILITIES
Reads every incoming ticket, categorises it by type and urgency, and routes it to the right queue or resolves it immediately.
Handles common questions — order status, password resets, FAQs — without human involvement, with accurate answers from your knowledge base.
When a ticket is too complex or sensitive, the agent escalates with full context — conversation history, customer details, and a suggested resolution.
Tracks resolution rates, response times, and customer satisfaction scores, and sends weekly summaries to your team.
TASK PRICING
Each task below consumes a fixed number of credits when it executes. You only pay for what runs.
Credits are consumed only when a task executes. Unused credits never expire on Pro plans.
INTEGRATIONS
EXAMPLE WORKFLOW
Ticket arrives
Customer submits a ticket via email, chat, or helpdesk portal.
Triage & categorise
Agent reads the ticket and categorises it: billing, technical, general query, etc.
Resolution attempt
Agent searches the knowledge base and attempts to resolve automatically.
Escalate or close
If resolved, ticket is closed with a response. If not, it is escalated with full context.
CSAT survey
A satisfaction survey is sent automatically after resolution.
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